Custom Visitor Apps
Vodafone wanted to take their customers on an experiential journey throughout their 10,000 square feet Customer Experience Center. While being led on a tour by a Vodafone staff member, the visitors also had an opportunity to follow the navigation and participate via a tablet.
Sensing Places built four customized software apps and UI’s for visitor usage. After handing over their bag and coat, each visitor received their own tablet device loaded with customized apps.
1. Welcome App with Map. Visitors can use this app while waiting for their tour to start to get an introduction of the Vodafone Business experience they are about to have. The app includes a map with an interactive menu that describes the various rooms, their functions, and includes images and video.
2. Digital Notes. This app allows visitors to take notes with their finger or a stylus using digital ink. They can also take photos then insert them into the canvas along with the notes. At the end of the tour the notes are emailed to them.
3. App Control Center. This app allows staff tour leaders to activate and deactivate apps throughout the tour, so only relevant apps are displayed and visitors don’t need to search to find what they need.
4. Follow-Up. At the end the staff tour guide can send a follow-up email to visitors through the application. The email can include a link to a zip file containing copies of relevant documents.
App Control Center